Welcome to your local doctor on-call service.

We provide urgent healthcare advice when you need it:

Using the service

  1. NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it's not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

    NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

    The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, a walk-in centre or urgent care centre, a community nurse, an emergency dentist or a late-opening chemist.
  2. The fully trained NHS 111 team will collect the caller's personal details, and obtain further information about the nature of their call. They will then make recommendations as to whether a patient needs to be transferred to the BrisDoc Out of Hours service.
  3. If this is the case NHS 111 will book patients into either a telephone advice appointment, or a face to face consultation at one of our primary care centres. If there is a clinical need that requires a home visit the BrisDoc team will arrange this:
  4. Details of your consultation will be sent to your registered GP and added to your patient record to assist continuity of care by your own Doctor

Alternative services

We have provided a tool below to help you find other NHS services that might be of interest to you. Hover over the options in the left-hand column to see the links for each category.

Alternative Services

  • Self Care
  • Walk In Centres
  • Emergency
  • GP Alternatives